Letter dated: 3rd June 2008 - MAS APARTMENT CLEANNESE AND LANSCAPING IS NOT UP TO EXPECTATION

We as the Committee Members of MAS Apartment recently found that many owners has made complain to us on the job provider by the cleaners and landscaping is not up to the mark. The quality of the jobs has been degrading in recent months and we hope that you can look in to this effectively and urgently.

a) There is NO watering on the plants and some of it is dying off within the compound of parking, playground, swimming pool and etc.
b) There is no sweeping on each floor of walking corridor daily.
c) The lift do not have the wiping detergent smell, so either the cleaner did not wipe or did not use detergent do to so compare with last time.
d) Please wash up the rubbish bin stand constantly and the rubbish room in Block A & B daily so there is no ODOR floating around the compound.
e) Please do not use the swimming pool walkway (shortcut) for disposal of rubbish (trolley) from Block B because it crack-up the tiles on the stair case.
f) Please remove rubbish or unwanted materials at the staircase especially on Block B. E.g mattresses, bicycle that cannot be use, brooms and etc.
g) We prefer previous cleaners (the plump Malay women, she is more responsible) compare with the present one.
h) There is no systemize of cutting or trimming the plants.
i) Washing the toilets, windows and sweeping the community room in Block B
j) Toilet in Block A, please remove unwanted stain. It is very dirty even though not many people using it.
k) Allocate the toiletries utensil in toilet. E.g: broom, mock and etc.
l) Cleaner should clean up the guard house daily. It is a mess.
m) Wipe and re-arrange the swimming pool table and chairs accordingly.
n) Clean up and dispose of rubbish at the BBQ area after using.
o) Clean up the Notice board constantly
p) Please provide your current year service contract for our MC revision.
q) Please list your cleaner job activity and landscaping in details. E.g: how many cleaners allocated, their daily job routine, any scrubbing on common area, how long to your cleaner clean the railing, how often to you fertilize the plant and etc.

Since after issuing this letter to KIP management and the cleaner company, they have proceeded the tasks and their jobs with expectation. Their cleaner supervisor has taken extra intiative and responsible to made sure the above complain is look into it. I would like to said thank you and congratulate for his extra effort.